dc999 Terms and Conditions

dc999 is an online gaming and entertainment platform created specifically for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between dc999 and its users.

These terms and conditions apply to all services, games, promotions and other activities offered on the dc999 platform. These terms are governed in accordance with the applicable laws of Bangladesh.

1.1 Changes to Terms

dc999 reserves the right to amend, change or update these terms and conditions at any time. Users will be notified by email of any significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

1.2 Language

The original language of these terms is Bengali. In the event of any dispute, the Bengali version will be considered final.

1.3 Service Availability

dc999 reserves the right to temporarily suspend services at any time for technical maintenance, upgrades or other reasons. dc999 will not be liable for any loss suffered by users due to such interruptions.

To create an account on dc999, users must meet the following requirements. It is the mandatory responsibility of every user to provide accurate and truthful information.

2.1 Single Account

Each person may open only one account. If the same person operates multiple accounts, it will be considered a serious violation of the terms and conditions and dc999 reserves the right to close all accounts and forfeit the balances.

2.2 Accuracy of Information

All information provided at registration — name, date of birth, address, mobile number and email — must be completely truthful and accurate. In the event of false information being provided, the account may be suspended and funds deposited may be forfeited.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Do not share your login details with anyone else. If you suspect unauthorised access to your account, contact dc999 support immediately.

2.4 Closing Your Account

You may request to close your account at any time by contacting support. Please complete the withdrawal of any remaining balance before closing your account.

To use gaming services on dc999, the user must be at least 21 years old. For age verification, we accept the following government-issued identity documents:

• National Identity Card (NID)
• Valid Passport
• Birth Registration Certificate (not applicable for those under 18)
• Driving Licence

3.1 Identity Verification (KYC) Process

If certain deposit or withdrawal thresholds are exceeded, dc999 may request that the KYC process be completed. This process may require the submission of the following documents:

• Scanned copy or photo of a government-issued identity document
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

3.2 Restrictions Pending Verification

dc999 reserves the right to hold withdrawal processing until KYC is completed. If a user does not cooperate with the verification process, the account may be suspended.

On dc999, you can easily deposit and withdraw funds using popular payment methods available in Bangladesh.

4.1 Payment Methods

dc999 supports the following payment methods: bKash, Nagad, Rocket, Upay and Bank Transfer. Availability of payment methods may change.

4.2 Minimum Deposit and Withdrawal

• Minimum deposit amount: ৳500 (all methods)
• Minimum withdrawal amount: ৳500 (all methods)

4.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 5 to 30 minutes. Withdrawals may be delayed if KYC verification or security checks are required.

4.4 Withdrawal Terms

• Withdrawals will only be made to the payment account used for the deposit.
• Withdrawals to third-party accounts are strictly prohibited.
• The bonus balance in an account is not directly withdrawable — winnings may be withdrawn after the bonus conditions are met.
• In the case of unusual or suspicious transactions, dc999 may hold the withdrawal until an investigation is completed.

4.5 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳).

dc999 regularly offers various bonuses and promotional offers. Each bonus is provided under specific terms and conditions, and winnings earned from a bonus will not be withdrawable unless those conditions are met.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳5,000. The wagering requirement for this bonus is 15 times (15x) — meaning withdrawal is allowed after placing bets totalling 15 times the bonus amount.

Example: If you deposit ৳1,000, you will receive ৳1,000 as a bonus. Before withdrawing, you must place a total of ৳1,000 × 15 = ৳15,000 in bets.

5.2 General Bonus Terms

• Each bonus offer must be used within a specified time limit.
• Bonus cash cannot be transferred to another account.
• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• If there is evidence of bonus abuse, dc999 may cancel the bonus and winnings.
• A maximum bet limit may be set for each bonus.
• dc999 reserves the right to change or cancel any promotion.

5.3 Bonus Abuse

Attempting to earn money without meeting bonus terms or by manipulating the bonus system will be considered a serious violation of the terms and conditions. In such cases, the account may be closed and the balance forfeited.

dc999 offers various types of games including slots, live casino, sports betting, fishing games and much more. Each game category may have its own rules.

6.1 Game Results

All game results are determined by a certified Random Number Generator (RNG). Game results are impartial and not predetermined. Ensuring fair play is dc999's top priority.

6.2 Technical Issues

If a technical fault or interruption in a game affects the outcome, dc999 reserves the right to take appropriate action. This may include cancelling the game and refunding the bet amount.

6.3 Game Providers

dc999 has partnered with the world's leading game providers, including Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe and many more. The terms and conditions of these game providers may also apply.

6.4 Sports Betting

For sports betting, if an event is cancelled or not completed within the scheduled time, the bet amount may be refunded or settled in accordance with the specific sports betting rules.

The following activities are strictly prohibited on the dc999 platform. Violation of these terms and conditions may result in permanent account closure.

• Operating multiple accounts or using third-party accounts
• Manipulating the bonus system or attempting to withdraw winnings without meeting the conditions
• Using a false identity or fake documents
• Money laundering or using funds obtained from illegal sources
• Attempting unauthorised access to the platform's software or systems
• Using automated bots or scripts to participate in games
• Colluding with other users to manipulate betting
• Harassing or engaging in abusive behaviour towards other users
• Operating an account on behalf of a minor
• Making fraudulent claims against dc999

7.1 Consequences of Violations

If there is evidence of involvement in any of the above prohibited activities, dc999 may take the following actions:

• Temporary or permanent closure of the account
• Cancellation of all bonuses, promotions and winnings
• Notifying legal authorities where applicable
• Forfeiture of deposited balance

dc999's VIP program has four tiers. Each tier offers special benefits and weekly cashback.

8.1 VIP Tiers

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.5% weekly cashback
• Gold: Up to 0.8% weekly cashback
• Platinum: Up to 1.0% weekly cashback

8.2 VIP Tier Upgrades

VIP levels are upgraded based on regular gaming activity and engagement with the platform. Reaching higher levels unlocks more benefits and special offers.

8.3 Cashback Payment

Weekly cashback is calculated every Monday and added to the account. Cashback winnings are withdrawable after meeting the specified wagering conditions.

dc999 places the highest importance on responsible gaming. We believe gaming should be for entertainment purposes only and should not have a negative impact on any person's life or financial situation.

9.1 Limit Setting Feature

Users can set their own deposit limits, loss limits, and session time limits on their account. These limits can be changed by contacting support.

9.2 Self-Exclusion

If you feel gaming is going beyond your control, you can contact support to apply for self-exclusion for a specified period. Visit our Responsible Gaming page for more details.

9.3 Protection of Minors

Use of dc999 by anyone under 21 years of age is strictly prohibited. If you allow a minor to use your device, it is your responsibility to prevent them from accessing gaming sites.

dc999 uses the highest level of technology to protect the privacy of users' personal information. Our site is secured with SSL encryption technology.

10.1 Data Collection & Use

Information collected during registration and the KYC process is used solely for identity verification, service delivery, and ensuring security. Information is not sold to third parties.

10.2 Cookie Policy

dc999 uses cookies on the website to help improve your experience and maintain the functionality of the platform. Visit our Privacy Policy page for more details.

10.3 Data Security

We use industry-standard security technologies such as SSL/TLS encryption, two-factor authentication, and regular security audits. However, no information on the internet can be guaranteed to be completely secure, so users should remain vigilant in protecting their own accounts.

dc999 will not be held responsible for any compensation or liability in the following circumstances:

• If a game is interrupted due to internet connection issues or power outages
• If the service is unavailable due to technical errors or system maintenance
• If unauthorized access to an account occurs due to the user's own negligence
• If a transaction is delayed due to issues with a third-party payment provider
• If the service is discontinued due to legal changes in the user's country

11.1 Maximum Liability

dc999's maximum liability under any circumstances shall not exceed the amount of money involved in that specific transaction.

11.2 Indirect Damages

dc999 shall not be liable for any indirect, special, or incidental damages, including loss of profits, loss of data, or loss of business opportunities.

Any dispute between dc999 and its users will be attempted to be resolved through the following process.

12.1 Contact Support

For any complaint or dispute, first contact our 24/7 live chat support or write to us by email at [email protected]. We will make every effort to resolve the issue promptly.

12.2 Formal Complaint

If the issue cannot be resolved through general support, you may submit a formal complaint. dc999 will provide a formal response within seven (7) business days of receiving the complaint.

12.3 Final Decision

In any dispute relating to game results, dc999's server logs shall be considered as final evidence. The platform's technical decisions are final and binding.

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